GENMED honors refunds processed within 3 days of the date of purchase according to the mode of payment while placing the order.Reversal of a payment usually occurs within 15 working days if it is made via credit card, and in some cases, might exceed the given timeframe.


Original receipt is mandatory for returns, exchanges.


To return a product, please make sure the product is in sealed pack condition,used and torn up packs will not be enetertained for refunds. Refrigerated Items, Loose Tablets or Capsules, Inhalers, Sprays, Appliances, Test Strips, Baby Care, Surgical, Dermatology Products and Baby Milk are neither returnable nor exchangeable.


GENMED can also provide refunds in the form of cash payments through Jazz Cash on the number provided as Primary Contact or the amount will be transferred to the customer’s Bank Account within a span of 3 working days. Customers are expected to provide their Bank Account details at pharmacy